{"id":9491,"date":"2025-08-07T09:57:01","date_gmt":"2025-08-07T09:57:01","guid":{"rendered":"https:\/\/aipix.ai\/blog\/?p=9491"},"modified":"2025-12-22T10:17:46","modified_gmt":"2025-12-22T10:17:46","slug":"voix-du-futur-numerique-en-amerique-latine-evolution-des-operateurs-de-telecommunications-et-des-fournisseurs-dacces-internet","status":"publish","type":"post","link":"https:\/\/aipix.ai\/blog\/fr\/voices-of-the-digital-future-in-latin-america-evolution-of-telcos-and-isps\/","title":{"rendered":"Voix du futur num\u00e9rique en Am\u00e9rique latine\u00a0: \u00e9volution des op\u00e9rateurs de t\u00e9l\u00e9communications et des fournisseurs d&#039;acc\u00e8s Internet"},"content":{"rendered":"<h1 class=\"wp-block-heading\">Transformation num\u00e9rique en Am\u00e9rique latine\u00a0: la nouvelle \u00e8re des op\u00e9rateurs de t\u00e9l\u00e9communications et des fournisseurs d&#039;acc\u00e8s Internet<\/h1>\n\n\n  \r\n    \r\n<div id=\"wpj-jtoc\" class=\"wpj-jtoc wpj-jtoc--main  --jtoc-the-content --jtoc-theme-original --jtoc-title-align-left --jtoc-toggle-icon --jtoc-toggle-position-right --jtoc-toggle-1 --jtoc-has-numeration --jtoc-numeration-legacy --jtoc-has-custom-styles --jtoc-is-unfolded --jtoc-align-left\" >\r\n  <!-- TOC -->\r\n        <div class=\"wpj-jtoc--toc wpj-jtoc--toc-inline\" >\r\n              <div class=\"wpj-jtoc--header\">\r\n        <div class=\"wpj-jtoc--header-main\">\r\n                    <div class=\"wpj-jtoc--title\">\r\n                        <span class=\"wpj-jtoc--title-label\">Table des mati\u00e8res<\/span>\r\n          <\/div>\r\n                                <div class=\"wpj-jtoc--toggle-wrap\">\r\n                                                          <div class=\"wpj-jtoc--toggle-box\">\r\n                  <div class=\"wpj-jtoc--toggle\"><\/div>\r\n                <\/div>\r\n                          <\/div>\r\n                  <\/div>\r\n      <\/div>\r\n            <div class=\"wpj-jtoc--body\">\r\n            <nav class=\"wpj-jtoc--nav\">\r\n        <ol class=\"wpj-jtoc--items\"><li class=\"wpj-jtoc--item --jtoc-h2\">\r\n        <div class=\"wpj-jtoc--item-content --jtoc-h2\" data-depth=\"2\">\r\n                                                <a href=\"#the-latin-american-telecom-market-a-pioneer-in-chile\"  title=\"Le march\u00e9 latino-am\u00e9ricain des t\u00e9l\u00e9communications, pionnier au Chili\" data-numeration=\"1\">Le march\u00e9 latino-am\u00e9ricain des t\u00e9l\u00e9communications, pionnier au Chili<\/a>\r\n                    <\/div><ol class=\"wpj-jtoc--items\"><li class=\"wpj-jtoc--item --jtoc-h3\">\r\n        <div class=\"wpj-jtoc--item-content --jtoc-h3\" data-depth=\"3\">\r\n                                                <a href=\"#introduction-of-latin-american-telecom-market\"  title=\"Introduction au march\u00e9 latino-am\u00e9ricain des t\u00e9l\u00e9communications\" data-numeration=\"1.1\">Introduction au march\u00e9 latino-am\u00e9ricain des t\u00e9l\u00e9communications<\/a>\r\n                    <\/div><\/li><li class=\"wpj-jtoc--item --jtoc-h3\">\r\n        <div class=\"wpj-jtoc--item-content --jtoc-h3\" data-depth=\"3\">\r\n                                                <a href=\"#brazil-and-chile-lead-the-way\"  title=\"Le Br\u00e9sil et le Chili ouvrent la voie\" data-numeration=\"1.2\">Le Br\u00e9sil et le Chili ouvrent la voie<\/a>\r\n                    <\/div><\/li><li class=\"wpj-jtoc--item --jtoc-h3\">\r\n        <div class=\"wpj-jtoc--item-content --jtoc-h3\" data-depth=\"3\">\r\n                                                <a href=\"#the-evolution-of-the-internet-in-chile\"  title=\"L&#039;\u00e9volution d&#039;Internet au Chili\" data-numeration=\"1.3\">L&#039;\u00e9volution d&#039;Internet au Chili<\/a>\r\n                    <\/div><\/li><li class=\"wpj-jtoc--item --jtoc-h3\">\r\n        <div class=\"wpj-jtoc--item-content --jtoc-h3\" data-depth=\"3\">\r\n                                                <a href=\"#wircoms-strategy-in-latin-american-telecom-market-a-focus-on-post-sales-service\"  title=\"Strat\u00e9gie de Wircom sur le march\u00e9 latino-am\u00e9ricain des t\u00e9l\u00e9communications\u00a0: se concentrer sur le service apr\u00e8s-vente\" data-numeration=\"1.4\">Strat\u00e9gie de Wircom sur le march\u00e9 latino-am\u00e9ricain des t\u00e9l\u00e9communications\u00a0: se concentrer sur le service apr\u00e8s-vente<\/a>\r\n                    <\/div><\/li><li class=\"wpj-jtoc--item --jtoc-h3\">\r\n        <div class=\"wpj-jtoc--item-content --jtoc-h3\" data-depth=\"3\">\r\n                                                <a href=\"#collaboration-and-differentiation\"  title=\"Collaboration et diff\u00e9renciation\" data-numeration=\"1.5\">Collaboration et diff\u00e9renciation<\/a>\r\n                    <\/div><\/li><li class=\"wpj-jtoc--item --jtoc-h3\">\r\n        <div class=\"wpj-jtoc--item-content --jtoc-h3\" data-depth=\"3\">\r\n                                                <a href=\"#the-future-of-wircom\"  title=\"L&#039;avenir de Wircom\" data-numeration=\"1.6\">L&#039;avenir de Wircom<\/a>\r\n                    <\/div><\/li><\/ol><\/li><li class=\"wpj-jtoc--item --jtoc-h2\">\r\n        <div class=\"wpj-jtoc--item-content --jtoc-h2\" data-depth=\"2\">\r\n                                                <a href=\"#conclusion-on-latin-american-telecom-market\"  title=\"Conclusion sur le march\u00e9 latino-am\u00e9ricain des t\u00e9l\u00e9communications\" data-numeration=\"2\">Conclusion sur le march\u00e9 latino-am\u00e9ricain des t\u00e9l\u00e9communications<\/a>\r\n                    <\/div><\/li><\/ol>      <\/nav>\r\n          <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Le march\u00e9 latino-am\u00e9ricain des t\u00e9l\u00e9communications, pionnier au Chili<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Bienvenue \u00e0 cette conversation approfondie sur&nbsp;<strong>Le march\u00e9 latino-am\u00e9ricain des t\u00e9l\u00e9communications\u00a0: un pionnier au Chili<\/strong>. Aujourd&#039;hui, nous accueillons <strong>John Guerrero, PDG de Wircom Telecomunicaciones SpA.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/aipix.ai\/blog\/wp-content\/uploads\/2025\/08\/wircom_ceo.webp\" alt=\"\" class=\"wp-image-9494\" srcset=\"https:\/\/aipix.ai\/blog\/wp-content\/uploads\/2025\/08\/wircom_ceo.webp 500w, https:\/\/aipix.ai\/blog\/wp-content\/uploads\/2025\/08\/wircom_ceo-300x300.webp 300w, https:\/\/aipix.ai\/blog\/wp-content\/uploads\/2025\/08\/wircom_ceo-150x150.webp 150w, https:\/\/aipix.ai\/blog\/wp-content\/uploads\/2025\/08\/wircom_ceo-12x12.webp 12w, https:\/\/aipix.ai\/blog\/wp-content\/uploads\/2025\/08\/wircom_ceo-370x370.webp 370w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/><\/figure>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/www.wircom.cl\/\">Wircom Telecomunicaciones SpA<\/a><\/strong>&nbsp;Wircom est une entreprise de t\u00e9l\u00e9communications chilienne reconnue pour son approche agile en mati\u00e8re de connectivit\u00e9 haute performance et de solutions cloud en Am\u00e9rique latine. Fond\u00e9e avec pour mission de combler la fracture num\u00e9rique dans les r\u00e9gions mal desservies, Wircom a rapidement \u00e9tendu sa pr\u00e9sence en proposant des services flexibles de fibre optique, sans fil et par satellite, adapt\u00e9s aux besoins locaux.&nbsp;<\/p>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\">Sergue\u00ef Vychuzhanin, cofondateur d&#039;Aipix, entreprise sp\u00e9cialis\u00e9e dans les solutions avanc\u00e9es d&#039;analyse vid\u00e9o et de cloud, et Sebasti\u00e1n Jim\u00e9nez, repr\u00e9sentant r\u00e9gional d&#039;Aipix, participent \u00e0 la discussion. Ensemble, ils analysent comment l&#039;innovation dans les services VSaaS et de t\u00e9l\u00e9communications transforme le paysage num\u00e9rique de la r\u00e9gion, en s&#039;attaquant aux d\u00e9fis propres \u00e0 l&#039;Am\u00e9rique latine, tels que les lacunes en mati\u00e8re d&#039;infrastructures, les environnements r\u00e9glementaires et la demande croissante de r\u00e9seaux de communication fiables, \u00e9volutifs et s\u00e9curis\u00e9s.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette conversation offre des informations pr\u00e9cieuses sur la mani\u00e8re dont les pionniers locaux comme Wircom non seulement favorisent l\u2019adoption technologique mais fa\u00e7onnent \u00e9galement l\u2019avenir de la connectivit\u00e9 et des services intelligents en Am\u00e9rique latine.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero<\/strong>, PDG de Wircom Telecomunicaciones SpA, rejoint <strong>Sergue\u00ef Vychuzhanine<\/strong>, fondateur d&#039;Aipix, pour une discussion sur l&#039;\u00e9volution du paysage des t\u00e9l\u00e9communications en Am\u00e9rique latine. La conversation est anim\u00e9e par <strong><a href=\"https:\/\/www.linkedin.com\/in\/sebastianjpg\/\">S\u00e9bastien Jim\u00e9nez<\/a><\/strong>, BDM en LATAM d&#039;Aipix, qui repr\u00e9sente l&#039;entreprise dans la r\u00e9gion.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe title=\"Voix du futur num\u00e9rique en Am\u00e9rique latine\u00a0: \u00e9volution des op\u00e9rateurs de t\u00e9l\u00e9communications et des fournisseurs d&#039;acc\u00e8s Internet\" width=\"770\" height=\"433\" src=\"https:\/\/www.youtube.com\/embed\/TjxcIJSdW3I?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Introduction de <strong>March\u00e9 des t\u00e9l\u00e9communications d&#039;Am\u00e9rique latine<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> I&#8217;m very excited about today&#8217;s episode. We&#8217;re going to dive into the Latin American telecom market, with a special focus on Chile, a true pioneer in the region. To help us with this, we have two amazing guests.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Du Chili, nous accueillons John Guerrero, PDG de Wircom Telecomunicaciones. Fort de plus de 20 ans d&#039;exp\u00e9rience dans le secteur, il est un acteur cl\u00e9 de la fourniture de services de fibre optique et d&#039;acc\u00e8s haut d\u00e9bit au Chili.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> Thank you so much for the invitation. It&#8217;s a pleasure to be here.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> Nous avons \u00e9galement notre propre Sergei Vychuzhanin, l&#039;un des fondateurs d&#039;Aipix. Sergei poss\u00e8de plus de 20 ans d&#039;exp\u00e9rience dans le d\u00e9veloppement de services et de produits pour les op\u00e9rateurs de t\u00e9l\u00e9communications et les FAI. Bienvenue, Sergei.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sergue\u00ef Vychuzhanin (Aipix) :<\/strong> Merci. Ravi d&#039;\u00eatre ici.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> Je suis \u00e9galement chilien, comme John, et je repr\u00e9sente Aipix en Am\u00e9rique latine. Pour commencer, John, j&#039;aimerais vous poser une question directe. Fort de votre longue exp\u00e9rience, quelle est selon vous la principale diff\u00e9rence entre le march\u00e9 des t\u00e9l\u00e9communications latino-am\u00e9ricain et le reste du monde\u00a0?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> The main thing is our unique geography. Most of South America has very complex terrain, with a lot of forests, mountains, hills, and coasts. In places like Colombia, for example, you have to cross the entire continent, from the Atlantic to the Pacific, to provide service. Because of this, it&#8217;s very common to see a mix of technologies (satellite, fiber optic, and wireless links) all working together to reach certain areas.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Le Br\u00e9sil et le Chili ouvrent la voie<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> That&#8217;s a great point. You mentioned Brazil, which has a huge market. Among Brazil and the other countries in the region, which would you say is the leader in innovation?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> If you include Brazil, it&#8217;s definitely Brazil, followed by Chile. Brazil has the largest interconnection point in the world. It has more internet traffic than any other country, even more than the United States. All of South America, and a large part of North America, connects through Brazil.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> That&#8217;s true. So Brazil is first, and you&#8217;d put Chile second?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> In terms of speed, Chile has some of the highest internet speeds in the world. We&#8217;re ranked second or third. The big difference, though, is the size of the population. Chile is a small country with 18 million people, while Brazil has a population of over 250 million.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sergue\u00ef Vychuzhanin (Aipix) :<\/strong> John, est-ce que \u00e7a a toujours \u00e9t\u00e9 comme \u00e7a au Chili\u00a0? Ou est-ce une \u00e9volution plus r\u00e9cente\u00a0?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> Chile&#8217;s technological development really took off after the 1990s. We transitioned from a military dictatorship to a democracy, which opened up the country to the world. We were one of the first South American countries to sign free trade agreements with Europe, North America, and China. This led to many international projects. Spanish and Italian companies, for instance, won concessions to build highways with free-flow systems, which required installing fiber optics. The University of Chile also started bringing in the first email systems and servers, making us pioneers in the region.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> That\u2019s an excellent point. I remember as a kid in the &#8217;90s, I was using Windows 98 in school. I&#8217;ve talked to people in other countries in the region, and they didn&#8217;t have that same level of development at the time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> Exactly. I&#8217;m from an older generation, and I was in high school in the early &#8217;90s. We had technical programs where we could study computer programming. I was programming in COBOL, Pascal, and FORTRAN when I was 15. Then Windows came along, and it was a marvel.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>L&#039;\u00e9volution d&#039;Internet au Chili<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> John, I know that Wircoms is expanding beyond Chile. You&#8217;re working in other countries. With that in mind, is regional collaboration key, or is it overrated?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> You have to understand that while we all speak Spanish, our cultures are very different. For me, entering new markets has been a slow process because I&#8217;ve spent a lot of time giving talks and doing consulting to understand the local cultures. For example, in Colombia, we&#8217;re focusing on B2B services, not the end user. We&#8217;re leveraging the experience and engineering that Chile has, which is about five to ten years ahead of many other countries. Our goal is to pass on that knowledge, just as European countries did for us. I worked for a Spanish company for 18 years, and a lot of our expertise comes from those international projects.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> So, Chile is now contributing to the region, just as Europe contributed to Chile in the past. That&#8217;s a great example. Now, what&#8217;s the market like in Chile today? Give us a snapshot.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> Aujourd'hui, Internet est devenu un service courant au Chili. D\u00e9velopper des services Internet ne constitue plus un projet d'ing\u00e9nierie colossal n\u00e9cessitant d'importantes ressources. J'estime qu'il existe environ 200 petites entreprises desservant des zones sp\u00e9cifiques. Si 94 % de la population dispose d'un acc\u00e8s \u00e0 Internet, y compris via le r\u00e9seau mobile, je pense que moins de 80 % des foyers sont raccord\u00e9s \u00e0 la fibre optique. Notre g\u00e9ographie \u2014 un territoire de 6 000 kilom\u00e8tres de long pour seulement 350 kilom\u00e8tres de large \u2014 rend le d\u00e9ploiement des infrastructures tr\u00e8s difficile.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But in the long term, I believe the internet will eventually be given away for free. I think telecom companies will have to shift from being &#8220;telcos&#8221; to being &#8220;tech companies.&#8221; The biggest challenge we have in Chile is the low cost of internet service. You can get internet for $10 here, while in the US, the cheapest plan is around $30 to $40. It&#8217;s unsustainable to keep lowering prices. Instead, companies will need to provide the internet for free and make money from value-added services like home security cameras, TV rentals, and home automation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> So you&#8217;re saying the internet will be free, and companies will charge for other services?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> Exactly. It&#8217;s the only way to sustain a business in this market.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sergue\u00ef Vychuzhanin (Aipix) :<\/strong> That&#8217;s an interesting point. In this scenario, how do operators generate revenue? It&#8217;s one thing to compete on fiber, but how can you compete when everyone is giving away the internet for free? The additional services you mentioned would also need to be very competitive, especially when you&#8217;re up against companies like Google and YouTube.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> C&#039;est l&#039;un des grands d\u00e9fis auxquels nous sommes confront\u00e9s. Le march\u00e9 est extr\u00eamement concurrentiel. Un nouvel acteur, par exemple, est pr\u00eat \u00e0 op\u00e9rer \u00e0 perte pendant cinq ans simplement pour gagner des parts de march\u00e9. Que se passe-t-il lorsque le march\u00e9 devient plus concentr\u00e9\u00a0?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Movistar, one of the biggest companies in the world, is selling its infrastructure here. They created a neutral network called Onnet, and they&#8217;re selling off their infrastructure to other operators. They&#8217;re becoming infrastructure managers, and they&#8217;re letting other players fight for the smaller market.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Wircom&#8217;s Strategy <\/strong>dans <strong>March\u00e9 latino-am\u00e9ricain des t\u00e9l\u00e9communications\u00a0: l&#039;accent est mis sur le service apr\u00e8s-vente<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> Dans ce contexte concurrentiel, que fait Wircom pour se d\u00e9marquer ?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> We&#8217;re going against the current. We&#8217;ve built over 650 kilometers of fiber. What we&#8217;re doing is offering our infrastructure to smaller ISPs on an exclusive basis, not as a shared, open network. The neutral network model, like Onnet, has been slow. When you have three or four different operators on the same fiber, it causes delays and problems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Instead, we&#8217;re betting on the small companies developing their own niche markets and focusing on <strong>service apr\u00e8s-vente<\/strong>. In Chile, everything is very centralized and managed from the capital. If you live in a rural area, it can take 48 to 72 hours for a technician to show up. A local operator could get there in six to eight hours, or even less if they\u2019re in the same town. A customer can&#8217;t be without service for two or three days. Post-sales service and response time are our competitive advantage.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Ideally, we&#8217;ll eventually have dual connections, with a 5G chip as a backup. In Chile, 5G is very developed, with about 90% coverage. But that&#8217;s a costly solution that customers aren&#8217;t willing to pay for.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> That&#8217;s true. The focus on rural areas and post-sales service is what makes Wircom different. What other things are you doing to stand out, perhaps with value-added services?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> We started as a B2C company, but as we built our infrastructure, we realized we needed to help smaller operators. The average speed in Chile is now 500 megabits per second or higher, so we needed to help them compete. We also started a different business model, renting our infrastructure to larger national companies in areas where they don&#8217;t have coverage. For example, they might rent our fiber to connect their 5G towers.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;re also developing our own software. For our TV service, we created our own OTT platform because the existing services charged per user. We felt like we were working for the software owner, not for ourselves. We created a basic but functional linear IPTV platform without a lot of bells and whistles. Our stats show that people don&#8217;t use all the channels anyway; they mostly watch the main five channels. The people who watch linear TV are typically over 40. Younger generations get their information from social media and YouTube. Our TV service is designed for that older generation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> Developing your own software is a great example of how to differentiate yourselves and not be beholden to others. Now, what about other technologies? For example, Aipix specializes in video surveillance and smart cities. Is that something you&#8217;re looking into?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> The topic of security is a common conversation everywhere in Latin America. Crime and safety are major concerns in every country, and there\u2019s a strong sense of vulnerability. It&#8217;s a very good market for telcos to get into. We could offer security camera kits with a monthly fee. Unfortunately, customers in Chile are not willing to pay a lot for these systems. A basic security kit costs $50-$60, but when a thief breaks in, the first thing they take or destroy is the DVR.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">L&#039;entreprise doit donc r\u00e9aliser l&#039;investissement initial et pr\u00e9voir le retour sur investissement. Nous devrions le proposer sous forme d&#039;abonnement \u00e0 tr\u00e8s bas prix, et en Am\u00e9rique latine, cet abonnement devrait faire partie d&#039;une offre group\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> That&#8217;s a great point. It all comes down to a bundled subscription service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> Exactly. You can&#8217;t just charge a customer per device. A typical home might have four or five cameras. You need to install the cameras, a switch, and all the wiring, which is a huge upfront investment. If you charge just one or two dollars per camera, the monthly bill ends up being the same as their internet plan. That&#8217;s a hard sell because the customer can just go to a store, buy a $50 camera kit once, and be done with it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We need to think about new business models. We&#8217;re already inside people&#8217;s homes and businesses; the first step is complete. Now, we need to develop products that people actually want to use, from access control to smart alarms. Everything is on an IP network now, so we need to become technology companies. We have the cable in the house, we just need to develop the ideas to launch new and exciting products.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Collaboration et diff\u00e9renciation<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sergue\u00ef Vychuzhanin (Aipix) :<\/strong> I have a comment on collaboration. Many customers don&#8217;t want to buy and install their own surveillance kits. Instead, they go to companies that specialize in installing these systems. We know these types of companies exist everywhere. Do you think there&#8217;s an opportunity for telecom operators to partner with these security companies? It would allow them to offer security services without having to build that expertise themselves.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> Oui, cela acc\u00e9l\u00e9rerait certainement le d\u00e9veloppement de ces services. Au Chili, il existe de nombreuses entreprises de s\u00e9curit\u00e9. DirecTV a m\u00eame lanc\u00e9 un service de s\u00e9curit\u00e9 et de surveillance 24h\/24 et 7j\/7 avec des centaines d&#039;\u00e9crans dans sa salle de surveillance. Mais aujourd&#039;hui, la technologie devient de plus en plus accessible et num\u00e9rique. Un technicien capable d&#039;installer de la fibre optique peut \u00e9galement installer un c\u00e2ble r\u00e9seau pour une cam\u00e9ra.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Telecom companies see these services as an additional product and a new source of monthly revenue, so they&#8217;re always interested. Smaller companies have an advantage here: they\u2019re more flexible. A company like Movistar, for example, is like a big white elephant. It can take them two months just to make a decision, while a small company can make the same decision in a week or two. This flexibility allows them to innovate and adapt much faster.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> Les petites entreprises ont moins de bureaucratie et une approche plus directe. Et ce sont ces services suppl\u00e9mentaires qui, au final, attirent et fid\u00e9lisent les clients, n&#039;est-ce pas\u00a0?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> Yes. The internet is a commodity now; any company can sell you the same service. The traffic system in Chile is very well-organized. We have a separate national and international traffic system, and 70-80% of the content is in Chile. So, there isn&#8217;t much engineering expertise needed just to provide internet.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But if a customer has a hard time leaving because they have access control, security monitoring, and a host of other services with you, they&#8217;re much more likely to stay. That&#8217;s the key: giving the customer a good quality product with a real difference.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> Pouvez-vous vous souvenir d\u2019un exemple sp\u00e9cifique de partenariat ou de collaboration r\u00e9ussie que Wircom a eu ?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> J&#039;ai fait fabriquer de petits bo\u00eetiers Linux en Chine pour un service OTT. Nous les avons livr\u00e9s \u00e0 une entreprise appel\u00e9e HiEx, bas\u00e9e au P\u00e9rou mais pr\u00e9sente dans cinq pays. Nous les avons aid\u00e9s \u00e0 d\u00e9velopper leur plateforme OTT pour qu&#039;elle soit compatible avec notre mat\u00e9riel. Aujourd&#039;hui, ce m\u00eame bo\u00eetier est vendu en \u00c9quateur, en Colombie, au P\u00e9rou, en Bolivie et au Chili. Nous avons particip\u00e9 \u00e0 l&#039;ensemble du processus, de l&#039;int\u00e9gration de l&#039;application aux modifications mat\u00e9rielles. Par exemple, le bo\u00eetier que nous avons construit pour le Chili \u00e9tait tr\u00e8s ouvert, mais en Am\u00e9rique centrale, nous avons d\u00fb modifier sa conception pour le prot\u00e9ger des cafards et autres insectes. Il faut donc constamment adapter ses solutions \u00e0 chaque pays.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>L&#039;avenir de Wircom<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> You&#8217;re right, every solution has to be adapted to the characteristics of each country. On that note, what do we do with all the old hardware, like the old cameras, that&#8217;s sitting around? There are thousands of them that are either unused or no longer supported. Can we reuse them?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> It&#8217;s a matter of price. In Chile, people are more focused on cost than quality, so you have a huge variety of products. Ideally, if the cameras are ONVIF, we can reuse them. But if they&#8217;re not, it&#8217;s very difficult. This is another reason why I think the service provider will have to make the investment. We would say, &#8220;We\u2019ll replace your old cameras with our own cameras that work with our service.&#8221; It&#8217;s the only way to ensure the quality of the service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> That makes sense. We have to work with what&#8217;s available. Now, is there a particular milestone that you&#8217;re most proud of at Wircom?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> I&#8217;m proud of the whole journey. We&#8217;ve been in the market for 15 years. We started with wireless services, and then in 2014, we began building our fiber network. Wircom was the first to build a mini data center in a province 200 kilometers north of the capital. We have our own <a href=\"https:\/\/www.netflix.com\">CDN pour Netflix<\/a>, Google et Facebook, et nous distribuons \u00e0 partir de l\u00e0.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">But opening our operation in Colombia was a huge milestone. We were profitable from day one, which is not a small thing. A company owner came to see our facilities and our operation in Chile and asked us to expand to Colombia. We made a big investment to standardize our system using Juniper for our core and HP servers. That level of standardization has been a huge selling point, and it&#8217;s why larger companies are now negotiating with us. They see us as a serious company that maintains a high standard, even though we&#8217;re a small player.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;re also entering a new market: providing services to highways in Chile, including toll systems, SOS services, and security cameras. We&#8217;re always learning and diversifying our business to survive and thrive.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> That&#8217;s impressive. Congratulations. How do you see Wircom&#8217;s Colombia operation in five years?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> I believe our Colombia operation will be bigger than our Chile operation in five years. We might even sell our Chile business and move completely to Colombia. It&#8217;s a huge market, with 55 million people, and there\u2019s a massive lack of services. For a long time, no one wanted to invest because of the political and social risks.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We&#8217;re using the same model we used in Chile. We&#8217;re starting in the provinces. I go there myself to talk to the ISP owners and find out what they need. What they consider a &#8220;small ISP&#8221; with 10,000 to 15,000 subscribers, we would consider a medium-sized ISP in Chile. We help them think bigger, teaching them about things like ASNs and <a href=\"https:\/\/aipix.ai\/blog\/en\/the-future-of-telecommunication-and-internet-infrastructure-the-critical-role-of-ipv4-to-ipv6-adoption-worldwide\/\">IPv6<\/a>, which is something many of them haven&#8217;t done before. We&#8217;re helping them transition from just reselling dedicated internet to building a more robust and professional operation. We&#8217;re creating a mental shift, which is something Chile has already figured out.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> So there&#8217;s a lot of room for innovation in Colombia. This is a great opportunity for you.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> Yes. I&#8217;m passionate about what I do. I always have to be moving and innovating. As I always say, it&#8217;s 30% knowledge and 70% passion. To innovate, you have to be willing to make mistakes. If everything worked the first time, I would have bought Apple.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> That&#8217;s a perfect way to put it. You have to launch pilot programs and test new technologies. That\u2019s how you discover their true potential and keep innovating. Wircom is a great example of that. I&#8217;ve always respected your career and what you&#8217;ve accomplished, especially in connecting rural areas in a country with such a challenging geography.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Now, one final question, John: What&#8217;s one piece of advice you would give to someone who wants to start a telecom business in the region?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> The most important thing is to be well-prepared. Study the market thoroughly before you start. There are thousands of options, but not all of them will be right for you. The initial investment can be very high. You could start small, like many ISPs in Chile, by using equipment like Mikrotik. It&#8217;s a great all-in-one solution for small companies because it can act as a router, a switch, and a server for a very accessible price. You have to study the market well and make decisions based on your own research, not just on what others tell you. As a business owner, every decision you make affects your wallet, so you have to be calm and think things through.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> That&#8217;s great advice. You have to test the waters, as we say in Chile. Sergei, any final comments? I&#8217;m going to close out the interview.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sergue\u00ef Vychuzhanin (Aipix) :<\/strong> Pour moi, c&#039;\u00e9tait tr\u00e8s int\u00e9ressant. J&#039;ai appris beaucoup de choses sp\u00e9cifiques sur le Chili, son march\u00e9 des t\u00e9l\u00e9communications et l&#039;\u00e9norme diff\u00e9rence entre les zones urbaines et rurales. Merci beaucoup, John, d&#039;avoir partag\u00e9 votre histoire et votre expertise. Bonne chance \u00e0 Wircom.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> Merci beaucoup pour l&#039;invitation, Sebasti\u00e1n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>S\u00e9bastien Jim\u00e9nez (Aipix) :<\/strong> Merci \u00e0 tous les deux. Cette conversation a \u00e9t\u00e9 tr\u00e8s int\u00e9ressante. John, encore un grand merci. Je vous embrasse tr\u00e8s fort et vous remercie du temps que vous avez consacr\u00e9 \u00e0 discuter avec nous. Nous avons tous beaucoup appris. \u00c0 tous ceux qui nous regardent, nous vous adressons nos meilleurs v\u0153ux et vous souhaitons une excellente journ\u00e9e.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Sergue\u00ef Vychuzhanin (Aipix) :<\/strong> Bonne chance les gars.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>John Guerrero (Wircom) :<\/strong> Au revoir tout le monde.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Conclusion<\/strong> sur <strong>March\u00e9 des t\u00e9l\u00e9communications d&#039;Am\u00e9rique latine<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Alors que le paysage des t\u00e9l\u00e9communications en Am\u00e9rique latine \u00e9volue rapidement, des entreprises comme&nbsp;<strong>Wircom T\u00e9l\u00e9communications<\/strong>&nbsp;prouvent que l&#039;innovation r\u00e9gionale peut rivaliser avec les standards mondiaux. De pionniers&nbsp;<a href=\"https:\/\/aipix.ai\/value-added-services\/vsaas\"><em>VSaaS<\/em>&nbsp;(Vid\u00e9osurveillance en tant que service)<\/a> En \u00e9tendant la connectivit\u00e9 haut d\u00e9bit aux zones mal desservies, Wircom illustre comment l&#039;agilit\u00e9, la vision et l&#039;expertise locale peuvent avoir un impact concret. L&#039;int\u00e9gration de l&#039;IA, des infrastructures cloud natives et de l&#039;analyse vid\u00e9o intelligente n&#039;est pas une simple tendance\u00a0: elle devient la pierre angulaire de la croissance des t\u00e9l\u00e9communications et des fournisseurs d&#039;acc\u00e8s Internet dans la r\u00e9gion.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cette conversation entre&nbsp;<strong>John Guerrero<\/strong>&nbsp;de Wircom et&nbsp;<strong>Sergue\u00ef Vychuzhanine<\/strong>&nbsp;L&#039;alliance d&#039;Aipix souligne la mission commune de favoriser la transformation num\u00e9rique gr\u00e2ce \u00e0 des solutions innovantes et \u00e9volutives. Avec des dirigeants profond\u00e9ment engag\u00e9s dans l&#039;innovation et la communaut\u00e9, l&#039;avenir de la connectivit\u00e9 en Am\u00e9rique latine s&#039;annonce non seulement prometteur, mais aussi disruptif.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To discover how your organization can benefit from AI-powered video solutions or partner in reshaping Latin America&#8217;s digital frontier,&nbsp;connect with Aipix or Wircom today. Whether you&#8217;re a telecom operator, ISP, systems integrator, or public sector leader, now is the time to act \u2014 and to be part of the transformation.<\/p>\n\n\n\n<p class=\"has-text-align-center has-large-font-size wp-block-paragraph\">Construisons ensemble l&#039;avenir de la connectivit\u00e9 et d\u00e9veloppons le march\u00e9 des t\u00e9l\u00e9communications en Am\u00e9rique latine.<\/p>\n\n\n\n<div class=\"wp-block-leadin-hubspot-form-block\">\n\t\t\t\t\t\t<script>\n\t\t\t\t\t\t\twindow.hsFormsOnReady = window.hsFormsOnReady || [];\n\t\t\t\t\t\t\twindow.hsFormsOnReady.push(()=>{\n\t\t\t\t\t\t\t\thbspt.forms.create({\n\t\t\t\t\t\t\t\t\tportalId: 26816904,\n\t\t\t\t\t\t\t\t\tformId: \"095071f9-0d28-4d7d-a38c-40bbe8037615\",\n\t\t\t\t\t\t\t\t\ttarget: \"#hbspt-form-1794318117000-2180852007\",\n\t\t\t\t\t\t\t\t\tregion: \"eu1\",\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t})});\n\t\t\t\t\t\t<\/script>\n\t\t\t\t\t\t<div class=\"hbspt-form\" id=\"hbspt-form-1794318117000-2180852007\"><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>D\u00e9couvrez comment Wircom transforme le paysage des t\u00e9l\u00e9communications en Am\u00e9rique latine gr\u00e2ce \u00e0 l&#039;innovation vid\u00e9o et cloud bas\u00e9e sur l&#039;IA. Regardez le podcast complet ou lisez l&#039;interview pour explorer l&#039;avenir de la connectivit\u00e9 et de la s\u00e9curit\u00e9 en Am\u00e9rique latine.<\/p>\n<div class=\"post-tags-on-image\" style=\"display:none;\"><a href=\"https:\/\/aipix.ai\/blog\/fr\/tag\/latam\/\" class=\"post-tag\">Am\u00e9rique latine<\/a> <a href=\"https:\/\/aipix.ai\/blog\/fr\/tag\/telecom\/\" class=\"post-tag\">T\u00e9l\u00e9com<\/a> <a href=\"https:\/\/aipix.ai\/blog\/fr\/tag\/telecom-market\/\" class=\"post-tag\">March\u00e9 des t\u00e9l\u00e9communications<\/a> <\/div>","protected":false},"author":8,"featured_media":9528,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[48,71],"tags":[169,36,141,144,40],"class_list":["post-9491","post","type-post","status-publish","format-standard","has-post-thumbnail","category-blog","category-podcast","tag-latam","tag-telecom","tag-telecom-market","tag-telecom-market-insights","tag-vsaas"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Latin American Telecom Market: Insights from Wircom\u2019s CEO | Aipix<\/title>\n<meta name=\"description\" content=\"Explore Latin American Telecom Market with insights from Wircom&#039;s CEO. Discover trends, innovations &amp; VSaaS growth watch the interview!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/aipix.ai\/blog\/fr\/voix-du-futur-numerique-en-amerique-latine-evolution-des-operateurs-de-telecommunications-et-des-fournisseurs-dacces-internet\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Latin American Telecom Market: Insights from Wircom\u2019s CEO | Aipix\" \/>\n<meta property=\"og:description\" content=\"Explore Latin American Telecom Market with insights from Wircom&#039;s CEO. Discover trends, innovations &amp; VSaaS growth watch the interview!\" \/>\n<meta property=\"og:url\" content=\"https:\/\/aipix.ai\/blog\/fr\/voix-du-futur-numerique-en-amerique-latine-evolution-des-operateurs-de-telecommunications-et-des-fournisseurs-dacces-internet\/\" \/>\n<meta property=\"og:site_name\" content=\"aipix.ai\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/aipix.platform\" \/>\n<meta property=\"article:published_time\" content=\"2025-08-07T09:57:01+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-12-22T10:17:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/aipix.ai\/blog\/wp-content\/uploads\/2025\/08\/voices_of_future_of_telecom_latam.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"900\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"author\" content=\"Anastasiya Volchok\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Anastasiya Volchok\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"18 minutes\" \/>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Le march\u00e9 latino-am\u00e9ricain des t\u00e9l\u00e9communications\u00a0: le point de vue du PDG de Wircom | Aipix","description":"Explorez le march\u00e9 latino-am\u00e9ricain des t\u00e9l\u00e9communications gr\u00e2ce aux analyses du PDG de Wircom. 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