Case Study – VSaaS for Pharmacies in Uzbekistan

The main objective is to demonstrate how an ISP in Uzbekistan managed to leverage Aipix-powered Video-Surveillance-as-a-Service, VSaaS for Pharmacies. To address security, compliance, and operational challenges for a pharmacy chain with dozens of urban and rural branches.

VSaaS for Pharmacies: Overview & Challenges

Pharmacy retail blends high-value inventory with strict regulatory oversight.

Security Challenges

• Internal theft: Unauthorized staff accessing medication storage.
• External theft: Shoplifting of OTC meds, cosmetics, and supplements.
• Night-time break-ins: Often targeting controlled drugs.

Compliance Challenges

• Controlled-drug storage monitoring: 24/7 camera coverage required.
• Audit trail demands: Video must be tamper-proof and support base for access control logs.

Operational Challenges

• Branch dispersion: Locations with varying connectivity quality.
• Minimal on-site IT support: Systems must be plug-and-play.
• High staff turnover: Requires intuitive, low-training interfaces.

High Spending on Video Surveillance

Pharmacy chain faced significant financial barriers when deploying traditional video surveillance systems:

• High upfront capital expenditure (CAPEX): Installing DVR/NVR hardware, cabling, cameras, and servers can cost tens of thousands per branch.
• Inefficient scaling: Adding new branches requires repeating the full hardware setup, further increasing costs.
• Limited flexibility: Upgrades or feature expansions (like AI analytics) often require expensive hardware replacement or complex software integration.

This spending challenge often forces smaller or rural branches to compromise on camera coverage, storage retention, or AI-based monitoring, leaving security gaps and regulatory risks.

ISP’s Challenges in Serving VSaaS for Pharmacies

For the ISP, entering this vertical meant overcoming:

• Connectivity diversity: Fiber in cities, LTE/5G/fixed wireless in rural sites.
  
• Bandwidth cost control: Avoid constant high-def streaming from dozens of cameras.
  
• Multi-site scalability: Deploy and manage devices remotely with minimal truck rolls.
  
• Competitive differentiation: Stand out from generic CCTV providers.

The Solution – Aipix-Powered VSaaS for Pharmacies

The ISP deployed Aipix as the core software platform, combining AI analytics, hybrid cloud architecture, and much more outstading features.

How Each Pharmacy Challenge Was Solved

How the high spending challenge was addressed:

• Subscription-based VSaaS: No large upfront hardware investment; branches pay predictable monthly fees.
• Cloud & hybrid storage: Reduces need for expensive on-site DVR/NVR units.
• Remote provisioning & updates: Eliminates on-site IT visits, lowering operational costs.
• Scalable rollout: New branches onboarded quickly without duplicating CAPEX-heavy setups.

Impact: Pharmacies gain enterprise-level security, analytics, and compliance capabilities at predictable, lower cost, while the ISP benefits from recurring revenue and easier scaling.

Technical Highlights

• Secure storage and smart processing: all video is securely stored and processed at the provider’s data center, without the need to buy expensive hardware;
  
• Connectivity resilience: Fiber primary, LTE/5G failover with ISP-managed SIMs.
  
• Regulatory mode: Special compliance profile for medication vault cameras with tamper-proof retention logs.
  
• Centralized dashboard: HQ monitors all branches, configures alerts, and exports reports.

Results of VSaaS for Pharmacy Chain

The results are quite impressive:

• 31% shrinkage reduction across stores.
• 35% lower bandwidth usage with event-triggered uploads.
• 15% faster audit preparation.
• Saving an average of 33% on initial security deployment per branch (CAPEX savings: eliminated upfront DVR/NVR hardware purchases)
• Shifted to a fixed monthly subscription, improving budget control and avoiding surprise maintenance costs.

Results for the ISP

Business Impact:

• New recurring revenue stream: $X per branch/month (subscription model), with strong 12-month retention forecast.
  
• Higher ARPU: Bundling connectivity + VSaaS increased average branch revenue by 27%.
  
• Reduced support costs: Remote provisioning cut field technician visits by 37%.
  
• Market differentiation: ISP with a pharmacy-specific surveillance service.
  
• Upsell potential: Created pathway to sell analytics upgrades and smart store solutions (e.g., queue monitoring, customer flow analytics).

Conclusion

By integrating Aipix into its VSaaS offering, the ISP turned a generic camera service into a pharmacy-focused security and compliance platform. This not only reduced losses and improved regulatory readiness for the pharmacy chain but also created a profitable, scalable new product for the ISP with high customer stickiness.