Aipix Support
Our support team ensures a smooth Aipix experience
Worried about technical glitches? Aipix Support will help you!
Our support plans offer levels of effective assistance
Unlock your Aipix support capabilities:
Basic
Profesional
MOST POPULAR
Advanced
Premium
Support available during the week
Support available during the week
Support available 24x7x365
Support available 24x7x365
Submit tickets online at the 24x7 Service Desk
Open a ticket through our Service Desk to contact a technical support assistant. They will quickly respond to your technical questions and concerns.
24x7 Service Desk Online Ticket Submission
24x7 Service Desk Online Ticket Submission
24x7 Service Desk Online Ticket Submission
Best Effort Response Time
Once the ticket is submitted, a technical assistant will actively work on your case.
8-hour response time
2-hour response time
30-minute response time
Best-effort response time
Live chat support
Talk to our technical assistant in real time via the Service Desk chat. This allows for quick problem resolution.
Live chat support
Live chat support
Scheduled Updates
Scheduled Updates
Scheduled Updates
Notification of new versions
Notification of new versions
Notification of new versions
Access to materials and distribution kit
Access to materials and distribution kit
Access to materials and distribution kit
Service Level Agreements (SLAs)
Hotfix installation assistance within 5 business days
Hotfix installation assistance within 5 business days
Service Level Agreements (SLAs)
Service Level Agreements (SLAs)
Software installation and update with remote assistance from our engineers
Software installation and update with remote assistance from our engineers
Online Onboarding (2 hours)
2-hour online onboarding session with our technical team.
Online Onboarding (4 hours)
Web conference call
with technical specialists
with technical specialists
Schedule a web conference call with a technical support assistant, where you can discuss your issue in real time. They'll guide you through troubleshooting steps and provide personalized assistance.
Dedicated Project Manager
and Engineer
and Engineer
As a valued customer, you'll be assigned a dedicated account manager who will be your main point of contact at Aipix. They'll oversee your specific requirements and ensure your support needs are effectively addressed.
Core
more about the tariff
Support available on weekdays
Submit tickets online
in the 24x7 Service Desk
Open a ticket through our Service Desk to connect with a technical support assistant.
They will quickly address your questions and technical issues.
Best efforts response time
Once you submit a ticket, a support assistant will actively work on your case.
Best efforts response time
Professional
MOST POPULAR
more about the rate
Support available weekdays
Online ticket submission
to the 24x7 Service Desk
8-hour response time
Live chat support
Participate in a live chat with our technical support assistant using the chat feature on our Service Desk. This real-time interaction allows for problem resolution and quick assistance.
Scheduled Updates
Software Release Notification
Access to Materials and Distribution Kit
Advanced
more about the tariff
Support available 24x7x365
Submit tickets online
in the Service Desk 24x7
2 hour response time
Live chat support
Scheduled Updates
Software Release Notification
Access to materials and distribution kit
Service Level Agreements (SLAs)
Software installation and updates with remote assistance from our engineers
Online integration (2 hours)
Learn and familiarize yourself with Aipix's structure, functionality, and features with the guidance of a technical support assistant. They'll provide comprehensive support to ensure a smooth transition.
Premium
more about the tariff
Support available 24x7x365
Online ticket submission
to the 24x7 Service Desk
30-minute response time
Live chat support
Scheduled updates
Software release notification
Access to materials and distribution kit
Consultative support for installing hotfixes within 5 business days
Service level agreements (SLAs)
Software installation and upgrade with remote assistance from our engineers
Online integration (4 hours)
Web conference
with technical specialists
Schedule a webinar with a technical support assistant, where you can discuss your issue in real time. They'll guide you through troubleshooting steps and offer personalized assistance.
Dedicated Project Manager
and Engineer
As a valued customer, you'll be assigned a dedicated account manager who will be your primary point of contact at Aipix. They'll oversee your specific requirements and ensure your support needs are met effectively.
Support and Technical Assistance Plans
At Aipix, we prioritize fast and effective problem resolution. For your needs, we offer severity levels with Service Level Agreements (SLAs).
Severity Level
Professional
Avanzado
Premium
Severity 1 (S1) - Critical Impact:
Functional loss affecting key operations and services. Urgent. We are working tirelessly with Aipix and your team until full functionality is restored.
Same Day
2 Hours
30 Minutes
Severity 2 (S2) - Significant Impact:
Reduced functionality impacting operations and service delivery. Aipix and your organization will allocate resources for a timely resolution.
24 Hous
4 Hours
1 Hour
Severity 3 (S3) - Degraded Performance:
Suboptimal performance impacting operations and services. We work with your organization during business hours to restore optimal levels.
5 business days
Same Day
12 Hours
Severity 4 (S4) - General Support or Information:
Support or information on Aipix products. S4 is not critical, but we prioritize requests from Premium customers.
15 business days
5 business days
Same Day
Professional
more about the tariff
Severity Level 1 (S1) - Critical Impact:
Same Day
Severity Level 2 (S2) - Significant Impact:
24 Hours
Severity Level 3 (S3) - Performance Degradation:
5 business days
Severity Level 4 (S4) - General Assistance or Information:
15 business days
Advanced
more about the tariff
Severity Level 1 (S1) - Critical Impact:
2 Hours
Severity Level 2 (S2) - Significant Impact:
4 Hours
Severity Level 3 (S3) - Performance Degradation:
Same day
Severity Level 4 (S4) - General Assistance or Information:
5 business days
Premium
más sobre la tarifa
Severity Level 1 (S1) - Critical Impact:
30 Minutes
Severity Level 2 (S2) - Significant Impact:
1 Hour
Severity Level 3 (S3) - Performance Degradation:
12 Hours
Severity Level 4 (S4) - General Assistance or Information:
Same day
Committed to solving critical problems quickly, allocating resources for impact. Questions? Contact us at support@aipix.ai
Questions about Aipix VAS Platform?
Contact us to maximize your revenue potential!
Request a free consultation
Thank you!
We've received your request and will get back to you soon. Stay tuned, and feel free to explore more about Aipix on our website!
The Aipix Team