How Smart Intercoms Boost Profitability for Internet Providers

In today’s competitive internet service provider (ISP) market, maintaining profitability and customer satisfaction is a constant challenge. As technology advances, so do customer expectations. To stay ahead of the curve, ISPs must explore innovative ways to increase their Average Revenue Per User (ARPU) and overall profitability. Smart Intercom and VSaaS are the best solutions for the internet providers to improve their positions.

Modern internet providers face a range of challenges that span various aspects of their operations:

• Market saturation, while multiple providers competing for the same customer base.
• Price wars are driving margins to unprecedented lows in the industry.
• Customer retention issues while the customers are more likely to switch for marginal cost savings.
• Demand for value-added services (VAS), as the customers now expect more than just internet connectivity — they search for smart, integrated solutions for their homes and businesses.

Global Trends in Value-Added Services Integrated by Internet Providers

To address these challenges and boost profitability, ISPs worldwide are turning into turnkey digital service providers, utilising modern tools to deliver additional services, such as:

• Smart home solutions and IoT Services
• Cloud-based video surveillance solutions that use video monitoring systems for residential and business clients.
• Smart intercoms that combine video and audio communication with cloud connectivity.
• Streaming services and gaming add-ons.

While smart homes, IoT devices, and video surveillance systems require specialized equipment, smart intercom are more easily accessible and widely adopted by subscribers. These devices, often integrated with cloud-based video surveillance, offer a highly attractive service for IPs, providing added convenience and security for customers. IPs are well-positioned to deliver the services related to video and audio intercom as they already control the necessary infrastructure:

• High-speed connectivity with fibre-optic networks.
• Customer relationships for upselling value-added services to their existing user base.
• Billing systems for easy bundling of services.
• Installation expertise by having in-house teams for setting up devices.

Smart Intercoms. A Definition and the Technology Behind Them

An intercom , or video intercom, is a modern security device that combines traditional intercom functionality with advanced technology. It allows users to communicate with visitors remotely, view them through a high-resolution camera, and even grant access to their property, all from a smartphone or other connected device.   

Smart intercoms leverage the power of technology to provide a secure, convenient, and intelligent way to manage access to your property.

Innovative smart intercom is built on some progressive technologies:

1. IP-based communication relies on the IP protocol to transmit audio and video data over networks, with internet connectivity via Wi-Fi or Ethernet, enabling remote access and control.
2. Advanced video and audio technologies, such as high-resolution cameras and noise-reduction algorithms, provide clear image and audio capture, even in low-light and high-noise conditions.
3. Mobile App Integration with real-time notification system for remote monitoring of domophone visitor activity, delivered through a dedicated mobile app.

1. Smart Home Integration with home ecosystems such as Amazon Alexa and Google Assistant, to enable voice-controlled interoperability with smart locks, security systems, and other devices.
2. Cloud-based video storage solution for remote access to intercom system, ensuring secure recording and storage of video data

Beyond serving citizens in a B2C model IP intercom systems can play a vital role in business operations. These systems offer advanced communication, security, and management capabilities that align with the needs of B2B environments in different sectors.

Here’s how IP intercoms can be integrated into and enhance business infrastructure below.

How Internet Provider Smart Intercoms Elevates Business Infrastructure and Operations

1. Smart intercom solutions with software enhance access control for Corporate offices for employees and visitors, that can reduce the need for physical security staff and ensure a streamlined visitor experience.

2. Optimised Logistics and Delivery operations for warehouse access and remote monitoring, including intercoms for controlled gate access, enabling operations staff to admit only verified trucks.

3. Smart Building Management System for tenant and facility operations, including emergency alerts

4. Industrial facility security system with intercom alerts for unauthorised entry attempts

5. In Retail and Hospitality there is integrating intercoms with room management systems for seamless Check-In/Check-Out, personalised assistance and remote room access

6. Remote workforce collaboration, while companies with hybrid work policies use IP intercoms for secure and efficient on-site and remote collaboration.

7. Healthcare and emergency IP intercom applications can secure entry to sensitive hospital areas, such as ICUs, pharmacies, and staff-only zones or allow direct communication between ambulance drivers and emergency room staff.

8. Educational institutions use IP intercoms across dormitories and academic buildings, enabling centralised visitor verification and emergency alerts.

9. The Energy and Utilities sector implement Intercoms as a key infrastructure point to monitor and control access, operational failures or emergencies.

These examples from around the globe highlight how innovative solutions not only lower costs by streamlining manual tasks but also boost security and reliability, driving greater revenue.

Conclusion about the Significance of Smart Intercom

Smart intercoms provide a compelling opportunity for internet providers to enhance their service portfolios, increase ARPU, and drive long-term profitability. By leveraging their existing infrastructure and customer relationships, providers can integrate this value-added service seamlessly, meeting both B2C and B2B consumer demand for smart and secure solutions while securing their position as market innovators.

Aipix provides internet providers with key advantages for deploying intercom solutions. With seamless integration into existing infrastructure and rapid deployment, providers can quickly launch new services and stay competitive. Our scalable cloud-based platforms grow with demand, while customizable solutions meet unique customer needs. As a result Aipix VSaaS software drives revenue growth while minimizing maintenance through cloud management. With future-ready technology, flexible revenue-sharing models, and expert support, we help providers differentiate and succeed.

Ready to unlock new opportunities? Contact Aipix today to transform your internet business towards benefits from integrating VSaaS including intercom services. Contact us today!

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