The telecom industry currently experiences one of its most substantial changes. Traditional telecom companies face an innovation challenge because customers increasingly need faster and smarter and more efficient connectivity services. The industry faces a critical question about telcos’ ability to transform into Techcos. Telco to Techco: what it means and why it matters?
The branding transformation from Telco to Techco represents more than a simple name change. The term was actively used at the MWC 2025 panel in Barcelona and later at America Digital 2025 in Chile which the Aipix representatives attended to share insights. The transformation represents a deep rethinking of telecom capabilities and customer relationships and revenue generation methods. The path requires telcos to adopt new technologies and business models and value-added services as their main priority. The digital age requires telcos to use these services as their essential tool for transforming their business roles.
Why Telcos Must Transform Now
Telecom services now extend beyond basic voice and internet connectivity. The digital ecosystem expansion has caused traditional business models to disappear from telecom operators. The industry now operates from a new center because consumers want integrated digital experiences while global tech giants and over-the-top services continue to rise. The industry now demands more from telcos. The infrastructure development requires more than just building capabilities because telcos must also establish platforms that generate value.
The statistics highlight a clear picture:
- Global telecom revenues have plateaued, with some markets showing growth rates below 1% annually (GSMA, 2024).
- Telecom players are in fierce competition not just with each other, but with the likes of Amazon, Google, and Meta. That corporations are already continuously expanding their reach into the telecom space.
- The transition to 5G networks promises vast potential but demands enormous investments — capital that might not yield quick returns unless monetized creatively.
The telecommunications industry must transform its service portfolio by developing digital services which move past basic connectivity. The time for transformation is now. The core of this evolution depends on value-added services which extend past fundamental capabilities.
What Is a Techco, Really?
A Techco represents more than a telco with advanced technology because the name suggests its unique nature. The term Techco signifies a fundamental transformation in the telecom industry. In many ways, becoming a Techco means rethinking the entire value chain, from network deployment to customer interaction, to service delivery.
Techcos transform their basic connectivity services into complete digital platforms which meet various customer requirements. The most progressive telcos now adopt platform-based models which allow users to access a wide range of services including cloud storage and cybersecurity as well as artificial intelligence and video services.
The transformation represents a real process which involves accepting data intelligence and automation. The path to becoming a Techco for telcos involves:
- Rethinking business models from selling simple bandwidth to delivering integrated digital services.
- Adopting a customer-first mentality, where the focus shifts from infrastructure uptime to creating delightful, frictionless customer experiences.
- Building ecosystems that foster innovation — not just internally but by collaborating with third-party developers, content providers, and even competitors.
This shift isn’t just necessary — it’s critical. And value-added services lie at the heart of it.
Value-Added Services: The Growth Engine
The need for value-added services for telecom has never been more pronounced. These services represent new revenue streams, increased customer loyalty, and differentiation from the competition. In today’s competitive landscape, where cost-cutting is no longer enough to stand out, offering something beyond standard connectivity is what can make or break a telecom provider’s success.
Global demand for these services is increasing rapidly. Research shows that:
- Value-added services in telecom are projected to generate over $350 billion by 2027 (Statista).
- Cloud-based services, AI-powered solutions, and cybersecurity are among the fastest-growing segments.
- Video surveillance and IoT are rapidly gaining traction as essential add-ons for both residential and business customers.
The market statistics demonstrate a substantial business potential which telcos need to leverage to maintain their position in the market. The contemporary consumer demands convenience together with security and digitalization throughout their daily activities. Video surveillance and AI-driven analytics and remote access control and cloud storage have evolved from specialized products into fundamental requirements for both businesses and residential customers.
High-Growth Value-Added Service Categories:
- Cloud Video Surveillance. Security is paramount in today’s digital-first world.
- Managed Security Services. Safeguarding data and privacy is top-of-mind for consumers.
- IoT and Smart Home Solutions. Telecom providers can offer integrated systems for connected living.
- Cloud Storage and Backup. Businesses and consumers alike require scalable storage solutions.
- AI-Driven Analytics and Automation. The future of customer interaction and service management.
These services can serve as the foundation for transforming a traditional telco into a Techco, driving long-term growth and diversification in the process.
Aipix: Empowering Telcos to Techco Shift with Cloud Video Surveillance
At Aipix, we recognizes the essential function that value-added services will perform in this transformation. The cloud video surveillance solutions at Aipix operate to integrate perfectly with telecom services which enables telcos to deliver popular services at reduced operational costs.
Aipix provides:
- AI-powered analytics, including motion detection and facial recognition for advanced security solutions.
- Customizable white-label services that align with your brand.
- Flexible business models, from subscription-based services to on-demand offerings.
- Easy integration with telecom billing systems, enabling simple monetization for your business (due to open API).
For telecom providers looking to diversify and build deeper relationships with their customers, Aipix offers the tools to grow beyond traditional services, positioning you as a forward-thinking, customer-centric Techco.
The Opportunity Is Now
Telcos need to understand that future success depends on transformation because it represents an essential requirement. The Telco to Techco transformation requires telcos to use technology for developing stronger and more valuable customer relationships. The transition to value-added services serves as the base for this transformation which allows telcos to build new offerings and boost revenue while maintaining market competitiveness.
Telecom operators can now take advantage of the current opportunity through Aipix and other companies to integrate innovative services into their offerings which will drive growth and digital age relevance.
Start your transformation today. Contact Aipix to learn more about how our cloud video surveillance solutions can power your next-generation telecom services.
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