SP Wins Major Enterprise Client and Boosts Revenue by 32% with Cloud Video Surveillance

The Setting

Enterprises with multiple locations face significant challenges in maintaining a unified, efficient, and cost-effective video surveillance system. Traditional on-premises solutions often require high infrastructure investments, complex maintenance, and localized storage, leading to inefficiencies. Cloud VSaaS as a Service can be a Key. 

Challenges of Multi-Location Enterprises

Businesses operating across multiple locations — such as retail chains, logistics hubs, gas and oil stations, financial branches, pharmacies, and corporate offices — face several pain points:

• High Infrastructure Costs, starting from deploying separate surveillance systems at each location to excessive spending on hardware, storage, and IT personnel.
• Scalability Issues which expand surveillance networks require significant hardware upgrades and local configurations.
• Lack of Centralized Monitoring, caused by security teams struggling with fragmented surveillance feeds across different locations.
• Limited Remote Access, as traditional setups often restrict video monitoring to on-site control rooms.

Cloud-based Video Surveillance as a Service (VSaaS) offered by telecom and service providers presents a modern alternative, providing seamless, scalable, and remote-controlled security solution

By adopting cloud-based surveillance, businesses can ensure real-time protection and streamlined monitoring while maintaining scalability and flexibility.

Telecom companies offering VSaaS have a unique opportunity to position themselves as key partners in the security ecosystem, enabling enterprises to modernize their video surveillance infrastructure effortlessly.

Case Study of Seamless Reconnection: Unifying Multi-Site Operations with VSaaS

The main clients are businesses with existing CCTV systems. The primary focus of this implementation is to help businesses that already have traditional CCTV systems optimize their existing infrastructure by transitioning to a cloud-based VSaaS solution. Instead of requiring a complete hardware overhaul, the solution integrates with current surveillance setups, enhancing functionality while reducing maintenance and operational costs. Key advantages include remote access to footage, advanced analytics powered by AI, automated alerts for security incidents, and scalable cloud storage. By offering a seamless migration path, the ISP enables businesses to modernize their security systems with minimal disruption and improved efficiency.

One of our clients, an Internet Service Provider (ISP) from Central Asia, has been actively implementing VSaaS solutions for the small and medium business sector. To enhance security monitoring for businesses, the ISP introduced a new Video Surveillance as a Service (VSaaS) solution. During the initial rollout, they engaged their existing business clients, demonstrating the advantages of their VSaaS offering.

One of these prospects was a large enterprise with a distributed network of buildings across multiple locations. The enterprise already had an established video surveillance system but was actively seeking an upgrade to enhance its security, improve management, and future-proof its operations.

The Challenge

The urgency of the request stemmed from the fact that the enterprise was simultaneously evaluating another VSaaS provider. This created a highly competitive situation where the ISP had to act swiftly and effectively to secure the deal before the competitor did.

However, there were significant technical hurdles on the ISP’s side:

• The ISP was still in the process of integrating its third-party billing system and Value-Added Services (VAS) software platform — essential components for smooth service provisioning and monetization.
• Telecom operators and ISPs rely on external systems such as billing platforms, CRM, cadastral systems, and inventory management for service activation. While the Aipix platform provided a well-designed open API for seamless integration, the process required meticulous documentation, readiness checks, and system compatibility verification, leading to potential delays.

The ISP needed a workaround to onboard the enterprise client immediately while still ensuring a seamless and reliable experience.

The Solution From Aipix – Launch Cloud VSaaS with User Portal Module

Recognizing the urgency, the ISP leveraged a critical feature of the Aipix platform—the User Portal. This module was specifically designed to accelerate deployment and monetization of VAS, even before full integration with external systems was completed.

Key advantages of the User Portal included:

1. Rapid onboarding of surveillance devices – the enterprise’s existing cameras and security systems were connected to the VSaaS platform, ensuring immediate usability.
2. Seamless service activation – despite the ongoing backend integration, the User Portal provided an intuitive interface for operators to begin managing subscribers without delays.
3. Simplified device management – the User Portal Manager centralized the management of all surveillance devices, ensuring effortless connectivity and remote control across multiple locations.
4. Automated billing synchronization – the system cross-checked client billing accounts to ensure accurate provisioning and prevent discrepancies, even while the full integration was still pending.
5. Customizable access control – the enterprise could assign user roles and permissions, allowing different departments to monitor, analyze, and manage security footage based on their specific needs.

The Outcome From Implementing of Cloud VSaaS as a Service

The enterprise was highly impressed by the ISP’s ability to deliver an immediate upgrade and a hassle-free transition, despite backend integrations being in progress. This gave the ISP a crucial advantage over the competing VSaaS provider.

As a result, the enterprise signed a multi-year contract with the ISP, entrusting its entire video surveillance upgrade and management to the new VSaaS platform.

Within 18 days, the enterprise experienced:

• Full access to the platform, enabling real-time security monitoring across all locations.
• Seamless integration of existing surveillance devices, eliminating the need for costly hardware replacements.
• A scalable, future-ready solution capable of supporting ongoing improvements without operational disruptions.
• Enhanced security insights, with AI-powered analytics and automated alerts to detect suspicious activities.

Business Impact: A 32% Increase in Client Acquisition & Revenue Growth with Implementing Cloud VSaaS as a Service

After six months, the ISP reported significant improvements in operational processes. By utilizing the User Portal, the ISP not only retained the enterprise client but also expanded its market reach by enabling fast deployment for multiple b2b clients.

1. 32% increase in client acquisition – the ability to onboard businesses without waiting for full backend integration led to a significant boost in new customer contracts.
2. 35% faster revenue realization – by eliminating onboarding delays, the ISP was able to start billing enterprise clients much sooner, accelerating its revenue stream.
3. 59% reduction in time-to-market – the ISP cut its standard onboarding time in half, enabling faster service rollouts and customer satisfaction.
4. Enhanced scalability – the VSaaS platform’s modular approach allowed new clients to be onboarded effortlessly, creating a sustainable growth model.

Conclusion

By strategically using the Aipix User Portal, the ISP successfully overcame technical challenges, won a competitive deal, and positioned itself as a leading VSaaS provider. The approach not only secured immediate revenue but also paved the way for long-term scalability, demonstrating the value of agility and innovation in the telecom industry.

This case highlights how leveraging the right tools at the right time can lead to faster growth, higher revenue, and a stronger market position—giving ISPs the edge in an increasingly competitive landscape.

In conclusion, transitioning to a cloud-based VSaaS solution not only enhances security but also streamlines operational efficiency, providing businesses with a future-proof system. If you’re interested in learning more about how our solutions can optimize your existing video surveillance infrastructure, we invite you to visit our YouTube channel for in-depth videos and customer success stories.

Feel free to reach out with any questions or to schedule a consultation!