Use Case of Launching VSaaS: Architecture, Deployment, and Business Impact

Explore the use case of launching VSaaS with Aipix, which seems as a remarkable success story!

We got a request from an internet service provider. The company operates a 19,000 km fibre-optic network which connects both urban and rural areas. The service provider delivers internet access to more than 700,000 subscribers, which are both residential and corporate customers. The b2b segment reaches about 10,000 business clients across all company sizes. He had already got its position as a technological pioneer in its market area with a proven focus on innovative services.

The company has maintained continuous investment to develop its service offerings beyond its fundamental network connectivity services. It aims to transform its current position as an Internet-only service provider into a complete digital solution which serves the residential, commercial and public sector.

The company made substantial investments to build its own cloud technology base and started offering Video Surveillance as a Service (VSaaS) y smart intercom systems to match the growing interest of their digital customer base.

The Challenge of not having unified VSaaS platform: Growing Demand, Fragmented Platforms

The ISP tried to join the VSaaS market by using two separate third-party video surveillance systems . But that experience caused him different problems which affected both business operations and customer service delivery.

1st VSaaS Platform: Functional but User-Unfriendly

• Complex installation and configuration workflows
• Limited integration capabilities with the ISP’s other digital services
• Unintuitive, outdated interface for end-users
• High support load due to customer confusion

2-nd VSaaS Platform: Flexible but Restrictive

• Heavy dependence on specific hardware brands
• Limited customization options and minimal white-labeling
• Rigid configuration structure, restricting scalability
• Difficult to integrate with planned intercom services

As service adoption increased, the limitations became impossible to ignore. The ISP faced:

• Long support times due to inconsistent user experiences
• Fragmented mobile apps for different services
• High operational costs from maintaining two platforms
• Difficulty onboarding new devices due to vendor lock-in
• No unified ecosystem for video surveillance + smart intercoms

So the challenge was clear: the organization needed to discover one advanced VAS platform which would merge all services into a unified user interface.

The Requirements for the Next-Generation VSaaS Platform

Aipix VAS Platform: A Unified, Vendor-Agnostic Solution

The provider established strict criteria for its next VSaaS and intercom platform and the Aipix VAS Platform fulfilled all ISP requirements completely. Its modular design provided horizontal scalability and hardware independence for big operators – among the other VSaaS platform benefits there are:

1. Unified Platform for Video Surveillance & Intercoms

Unlike the previous fragmented ecosystem, Aipix allowed the ISP to offer both:

• Live video surveillance
• Cloud and hybrid video storage
• Smart intercom functionality
• Access management and events

all from one platform and one mobile application, branded under the ISP’s identity.

2. Simple, Intuitive User Experience

Aipix let the customer journey improve by providing:

• Quick guided device onboarding
• Clean, intuitive UI for residential and corporate users
• Unified push notifications and event feed
• Seamless switching between cameras, intercoms, and user profiles

The outcome was significantly decreased training requirements and decreased number of support inquiries.

3. True Vendor-Agnostic Flexibility

Aipix eliminated hardware lock-in through:

• ONVIF support
• Integration with a wide range of IP cameras
• Compatibility with various intercom systems
• Support for hybrid deployments (cloud or on-prem)

The ISP could finally scale without the need to commit to one equipment manufacturer.

4. Hybrid Architecture for Complex Environments

The ISP system needed to support both on-premises deployments and hybrid configurations as its customers among large residential developers and corporate organizations needed these options to set up according to their compliance needs. Aipix offered:

• Local storage options
• Cloud access for remote monitoring
• Load-balancing between cloud and edge devices

The Aipix VSaaS hybrid architecture enabled businesses to access sensitive markets which were closed before through their previous platform infrastructure.

5. Powerful White-Label Capabilities

Aipix allowed the ISP client to perform its VSaaS with own brand fully:

• La aplicación móvil
• The management portal
• Notifications and alerts
• Billing integration
• Customer dashboards

This strengthened the ISP market presence, erasing the “third-party service” feel of the earlier solutions.

6. Technical Support and Operator Tools

The Aipix VSaaS solution provided the ISP with:

• Centralized device and user management
• Automated diagnostics
• Monitoring dashboards
• Detailed analytics
• Rapid deployment and provisioning tools

This implementation helped reduce operational complexity and service support downtime.

Launching VSaaS. Use Case Result: A Stronger, More Competitive Digital Ecosystem

By migrating to the Aipix VAS platform, the ISP achieved:

1. Reduced support ticket costs with unified UX interface, detailed documentations and easier installation.
2. Faster onboarding and rollout of new residential and corporate clients who now can be connected quickly, regardless of hardware.
3. Increased customer satisfaction with a single, intuitive mobile app with improved usability and adoption.
4. New revenue opportunities with smart intercoms, access control, cloud recording, and analytics, which became new value-added services to be monetized as add-ons.
5. Stronger brand positioning with White-label capabilities. It allowed the ISP to deliver a premium, fully branded digital service experience.
6. Future-proof scalability, as Aipix’s architecture made the company free to plan further expansions confidently not depending on hardware or vendor constraints.

Conclusión

Telecom operators and ISPs who want to enter and succeed with new digital services for their subscribers, should focus on three essential elements in the user market. They are user experience, flexibility and vendor independence. This makes it possible to introduce a wide range of services that meet diverse needs across a broad market segment.

The Aipix Platform use case of launching VSaaS shows ISP replacing its outdated systems. And turn VSaaS from weakest offering into a confidential advantage with high value. The Aipix architecture provides effective scaling for new telecommunication business potential. Our platform was designed to give ISPs worldwide the technical foundation in digital service development. Due to this the smart home and corporate security market entry becomes fast, seamless and confident.

Get more about its all technical advantages in out Canal de YouTube.

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